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CUSTOMER SERVICE

Ordering Ceramic and Cement Tile from Avente



When ordering hand painted ceramic and cement tile from Avente, there is no minimum order. Shipping and handling charges do apply to all orders.

Ceramic and Cement Tile Availability

Sample orders generally ship the next business day. Typical delivery time frame is 5-7 days, if we have the product in stock. On large orders, or if the product is not in stock, please allow 4-6 weeks for delivery. If the product is not in stock, the item will be placed on backorder and we will notify you via e-mail. If you would like to receive the item when it becomes available, your credit card will be charged for the item only when it is shipped.

Ceramic and Cement Tile Color Variation

Each tile is hand-painted and slight variations in color will be apparent on each tile. Sample tiles are representative of the colors used, but there is variation from batch to batch.

Tile Quantity

We recommend that you buy approximately 10% more tile than required for your project. This will allow for any breakage that might occur during shipment or installation.

If you have questions about the quantity of ceramic and cement tile you might require for your project, please let us know.

Avente Tile Conditions of Sale

All tile sold is subject to variation in shade. No allowance is made on tile after installation. There are no guarantees made against fine cracks, also known as crazing, that may develop in the surface glaze.

Avente Tile Handling Charge

All domestic orders have a handling charge of $6.00.

All international orders have a handling charge of $25.00.

All payments via wire transfer have a handling charge of $10.00.

International Ceramic and Cement Tile Orders

For all international ceramic and cement tile orders, customers are responsible for customs and import duties of the destination country. Because these duties vary by country, Avente LLC cannot determine what these fees will be. For more information, please contact your local customs office.

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